Every successful business today relies heavily on their IT services and infrastructure in order to compete effectively. In fact, many rely so heavily, that a poor level of service from their IT function can seriously impair the performance of the business. We are no longer in the heady days of the 1990's where IT budgets were unlimited, nowdays IT is expected to deliver more from even less:- Headcount has been capped or reduced. Training budgets are limited. Old and outdated systems are still required.
IT as a result find themselves doing less planning, developing, implementing and controlling and more fire fighting and just surviving. |